VOIP Internet Telephone Service

The following general information is made available by CRTV and attempts to help a Cable TV Cable Modem Customer connect their IP Telephone to the cable Internet system in Campbell River.

Please follow the installation instructions for your Voice Terminal as supplied by your VOIP Telephone company. It is also recommended that if a customer has difficulty in connecting the system that they contact a local computer network technician to install the VOIP Telephone Voice Terminal.

CRCable:

There are three different ways that your Voice Terminal can be connected to your CRCable connection. Each is slightly different, so please read the options carefully.

1. The Voice Terminal is connected to your current router.

If you are connecting your Voice Terminal to your current router, no further configuration should be necessary. Your existing settings will be used to connect to CRCable.

2. The Voice Terminal is a router and you are connecting your computer through it.

To connect your computer through a Voice Terminal that acts as a router, please follow these steps:

• Connect your CRTV modem to the WAN or Internet port on the router
• Connect your computer to one of the other network ports
• Plug the power in to the router and reboot your computer
• After your computer has finished rebooting, start Internet Explorer (or another web browser) and you should be presented with our login page.
• Enter your account number and PIN to register your new router. If you don’t have this information, please call CRCable at 1-888-729-0786 for assistance.
• Unplug the power to your new router and plug it back in. This will finalize your connection.
• Your computer and Voice Terminal should now both be functional.

3. The Voice Terminal is connected directly to the CRTV modem. No computer is used.

If you will be connecting your Voice Terminal directly to your CRTV modem without a computer, you may need to have us manually enter the information from your terminal into our system. Please call CRCable at 1-888-729-0786 for assistance.

Uniserve:

There are three different ways that your Voice Terminal can be connected to your Uniserve connection. Each is slightly different, so please read the options carefully.

1. The Voice Terminal is connected to your current router.

If you are connecting your Voice Terminal to your current router, no further configuration should be necessary. Your existing settings will be used to connect to Uniserve.

2. The Voice Terminal is a router and you are connecting your computer through it.

Specific settings are required. Please contact Uniserve at 1-877-864-7378 for details.

3. The Voice Terminal is connected directly to the CRTV modem. No computer is used.

If you will be connecting your Voice Terminal directly to your CRTV modem without a computer, please call Uniserve at 1-877-864-7378 for assistance.

SKYPE, PULVER & MSN Messenger VOIP PC Service:

The difference's between a messenger VOIP PC service and a VOIP telephone service like Vonage/babyTel are as follows:

•  QOS (Quality of Service) of the VOIP telephone service is far superior.

•  With a messenger service the call originator must be connected through a PC, whereas a telephone service can originate with a regular telephone.

•  A messenger service is limited to a select audience. Basically you identify who can call you & in turn the caller must agree before connectivity is possible. If a caller is not on your list then they cannot contact you.

•  You have a dedicated phone number with the VOIP telephone service and can communicate with anyone in the world connected via telephone.

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